THE TRUE TEST OF AN EXCEPTIONAL REAL ESTATE AGENT IS WHEN THINGS GO WRONG.
I have been with First National for approximately five years without an issue, but then in August 2015 the inevitable happened whereby my rented house experienced the renter and hoarder from hell, to say the least. Being the landlord I was very concerned how this situation would play out. You can imagine my hesitation to approach the real estate concerning this issue and feared a confrontational discussion would develop. But I was pleasantly surprised. Through our many educational discussions, Tricia Dorratt explained to me all the legal proceedings that were available to ALL parties involved, including the pro’s and con’s. Through these thorough and at times lengthy discussions, a plan was developed to deal with the situation that was best for me as the Landlord. During the whole process I was listened to and helped at all times. Even to the point where Tricia not only handled all the Tribunal work but also took on the responsibility of the insurance paperwork as well, for which I am still grateful today. The true test of a Property Manager comes only into light when they are needed to represent you legally, because it is then that you realise that if they have not dotted the I’s and crossed the T’s exactly your chances of winning in court are greatly reduced. This past experience made me realise that every real estate company can be the greatest when things go right. BUT THE TRUE TEST OF AN EXCEPTIONAL REAL ESTATE AGENT IS WHEN THINGS GO WRONG. After all that has happened, Tricia Dorratt and Coastwide First National have totally renewed my faith in their organisation, hence I am still with them today! Thank you to all the team. Kind regards, Bruno
The service from start to finish has been excellent
I purchased a property through Coastwide First National and based on the great service I received I didn’t hesitate in asking them to manage my property. The service from start to finish has been excellent – advice regarding property preparation for tenants, sourcing suitable tenants and the ongoing management of the property. Tricia is the current Property Manager and I can’t fault her service and attention to detail. It is a pleasure dealing with her.
She is a gem!
Dear Sir. I write in reference to the young lady – our Property manager Sarah Davis. She is absolutely fantastic. as I own a rentroll that is one of if not the largest from Parramatta to Penrith, I know the ups and downs of property management and I certainly know a great property manager when I come across one. She is a gem and I have found your entire office to be highly Professional. Well done!
Adrian & his expertise
Just wanted to send a short note to say what a pleasure it was purchasing a property through Coastwide First National. It would not have gone as smoothly as it did if it was not for Adrian Simpson and his expertise, he kept us in the loop during the cooling off period and when we did have an a couple of issues he was able to assist us in getting these resolved. We have no hesitation in recommending Adrian and the team at Coastwide First National. Regards, Mark and Christine
Helpful & Knowledgeable
Reference for Sarah Davis My husband and I wanted to put pen to paper to say how helpful and knowledgeable we have found Sarah Davis at Coastwide First National. We own several properties around Australia and Sarah by far has been the most helpful Property Manager we have had dealings with. Our new investment property that we purchased needed a few repairs before being able to put on the market for rent and Sarah has arranged quotations and arranged the trades people for us so that we can have our rental property tenanted as soon as possible. We look forward to a long relationship with Sarah and Coastwide First National. Regards, Mark and Christine
Hi Sarah, I just wanted to write to thank you for being so professional in dealing with me and as well showing concern for my property, it speaks volumes on the level of service you offer and also a lot about the kind of person you are. I must admit I was thoroughly impressed with you from our first point of contact.
Professional & Cheerful
To whom it may concern, It gives me great pleasure to write a character reference for Sarah Davis. Sarah has managed my investment property for the best part of a decade and during this time I have been completely satisfied with the professional and cheerful manner that Sarah has displayed. I have always been kept up to date with any issues that came about and all problems that arose were dealt with professionally and resolved in a timely manner. I have found Sarah to be very professional and fair and this includes looking after the investor as well as the tenant, which helped me to be confident that my tenant was happy and my property was in good hands. I have no problem in recommending Sarah and I am more than happy to receive a call from any potential or future property investor to discuss our experience. I feel our relationship was rewarding for all parties and I wish Sarah every success in the future. Yours Sincerely Chris K
You deserve a raise!
Wonderful, thank you so much for all you have done over the past 18months you have been an absolute pleasure ... you deserve a raise! J
Everything we could have asked for...
To Whom It May Concern, We have been clients of Coastwide First National Wyong for approximately 4 years now. We have two properties that Sarah and her team of property managers look after. They have given us everything we could and have asked for over the years and are extremely easy to deal with and most importantly get in touch with when needed. We would have no hesitation in recommending Sarah and the team at Coastwide First National Wyong to look after your property. Sincerely Ramon & Tania
I felt very comfortable and confident with Sarah.
I want to share with you my experience at Coastwide. I purchased a house in Chittaway Bay in July 2016. The selling agent recommended one of your competitors as very good agents to look after rental property. I took his advice and made contact with this large real estate company. They sent three agents to meet me at Chittaway Bay and go through the process. However, these three agents did not manage to convince me that they were the right fit for me, and my rental property. I then made contact with your agency. You sent Sarah Davis to meet with me. From the outset Sarah has impressed me with her professional demeanour. I felt very comfortable and confident with Sarah. Her level of support and commitment has been stellar. I have never set foot in your office. I do not know where you are located! Sarah has delivered everything to me. Her level of scrutiny in all aspects of her work has been exceptional. Sarah secured a great tenant for us and is fair to both myself as landlord and to the tenants. I have worked closely with Sarah for over a year now. So this feedback is based on a substantial period of time. I am considering purchasing another property. Market advice is 'not to have several properties in the same area'. My issue is, should I purchase another property, I would definitely want Sarah to manage that property. I appreciate your time. Many thanks, R